Current Openings

Technical Support Representative

LEAP Technologies of Carrboro, NC, a robotics company serving the scientific community, is currently seeking a highly motivated, proactive, personable, educated and experienced technical expert to fill the position of Technical Support Representative.

Location: Carrboro, North Carolina

Requirements:

  • College Associates or Bachelors Degree or two years of technical training.
  • Minimum of two years working in an industry R&D or QC laboratory, preferably in a Pharmaceutical, Biotech or Environmental Lab environment.
  • Prior technical support experience and chromatography experience preferred.
  • Must be willing to travel (and have a valid driver's license)
  • Must be a motivated self-starter with excellent people skills

Responsibilities:

  • Provide technical support and application assistance to all of LEAP Technologies� customers and partners.
  • Be proficient with installing, trouble shooting and repairing all old and new LEAP instruments when required to do so, ensuring that they meet product specifications for running customer samples.
  • Perform preventive maintenance on LEAP instrumentation at customer�s site.
  • Perform in-house instruments and parts� failure diagnostic, repairs and overhauls.
  • Keep track of services parts and modules inventory levels. Communicate with operations on status of inventory.
  • Provide telephone support and handle escalation of technical customer issues.
  • Prepare parts to be shipped to customers for service repairs and exchanges.
  • Advertise and provide pricing for LEAP�s services, including warranty extensions and service contracts.
  • Submit service reports, itineraries and expense reports on a regular basis
  • Fill in whenever there are not enough people available to provide adequate support.
  • Perform instrument/system and software demonstrations when necessary.
  • Be responsible for overall customer satisfaction.

Compensation:

  • Competitive salary
  • Major medical and dental coverage
  • Liability Insurance and 401(k) Plan
  • Vacation plan

Contact Information: Alain Creissen LEAP Technologies P.O. Box 969 Carrboro, NC 27510, NC 27510 Phone: 919-929-8814 Fax: 919-929-8956 E-mail: acreissen@leaptec.com